We want to get our KiffLab products out to you as quick as possible. Not only will it make you happy, it keeps our warehouse neater.
We do our best to process and ship orders within 1-3 business days (Monday-Friday) after the order is placed. Depending on the shipping method used there will be additional days while the product is in transit. You will be advised of expected shipping costs and times at checkout. Once the order has been processed by our team you will receive an email with the shipping information, this will include a tracking number. All our orders are sent to you using recorded shipping.
All "Delivered by" dates are estimates and not guaranteed. Shipping services and rates are subject to change without prior notice.
If we have to contact you for more information on the order prior to shipment, this will delay the expected delivery date.
If there are any issues with the delivery of an order, such as non-delivery or damage to products, the KiffLab team have to be notified within 14 days of the shipping date or we will be unable to assist with replacement or refund.
Unfortunately, we do not ship to P.O. Boxes.
No hassle returns:
If you are not 100% satisfied with your purchase, you can return your order for a full refund (minus return label fees) within thirty (30) days from the date of purchase. The returned items must be in re-sellable condition: unworn, unused, unwashed and in the original packaging with all original tags attached.
Once the item is received by our customer service team, we will credit you through the payment method made. Product(s) not in the original condition and packaging will be subject to a re-stocking fee of up to 25% of the total amount of the original purchase price.
Once your return is received and inspected by KiffLab's team (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 7 business days.
Depending on your credit company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. Please note that refunds typically appear on credit card statements one full billing cycle from the refund date.
If your product has a manufacturing defect, please refer to our warranty page.
How to make an exchange:
We can offer the option to exchange a product. Unfortunately, exchanges are not available for products that do not have the same style number/different prices.
Our exchange process involves (2) separate transactions. You will need to return the item(s) you want to exchange, and place a new order for the replacement items.
If we sent you the wrong product by mistake, please contact us or send a direct email to firstname.lastname@example.org and we will help you out.
International Returns/ Exchanges:
We recommend return shipment(s) be sent with a shipping carrier that offers tracking service such as UPS, FedEx, Royal Mail, Canada Post & DHL
Please note that customers are responsible for outbound shipping costs.
Need anything more:
Please contact us. Thank you!